Shipping Policy — Mentract

At Mentract, we believe in transparency, reliability, and a seamless customer experience. Below, you’ll find all essential information about how we process, ship, and deliver your orders.

Order Processing, Shipping & Delivery Times

Our delivery timeline is structured as follows:

Order Cut-Off Time

Orders placed before 23:00 CET are processed within 1–2 business days.

Processing Time

1–2 business days (Monday to Friday).

Shipping Time

3–7 business days, depending on the destination.

Estimated Total Delivery Time

United Kingdom: 4–9 working days
Ireland: 4–9 working days

All deliveries take place from Monday to Friday.

Shipping Information

Shipping Method

We use Priority Tracked Shipping for fast and reliable delivery.

Shipping Costs

UK & Ireland: £4.99
Free worldwide shipping on orders over €100

Shipping Address

Orders are shipped to the address provided during checkout.

Please double-check your details before completing your order.

Order Tracking

Tracking Information

Once your order is shipped, you will receive a tracking number via email.

Please note: It may take some time for tracking updates to appear.

Easy Tracking

You can follow your parcel in real time using the tracking link provided in your confirmation email.

Changes to Your Order

If you need to modify your order, contact us immediately at info@mentract.com.

Once an order has been processed or shipped, changes are no longer possible.

Lost or Delayed Shipments

If your parcel is delayed or appears lost, please email us at info@mentract.com.

Our support team will investigate and assist you as quickly as possible.

Returns & Exchanges

Return Policy

You may return your order within 30 days of receiving it.

Return Shipping Costs

Return shipping fees are the responsibility of the customer.

Missing Items

If an item is missing from your shipment, contact us immediately at info@mentract.com.

We will resolve the issue promptly.

Cancellations

Deadline

Orders can only be cancelled if they have not yet been processed or shipped.

Procedure

Email your order number and cancellation request to info@mentract.com.

Refund

If the cancellation is successful, we will refund the full amount in accordance with our Return & Refund Policy.

Incorrect Shipping Address

Please verify your shipping details carefully before placing your order.

Mentract is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, email us immediately at info@mentract.com.

Address changes after dispatch are limited and may incur additional fees.

By placing an order with Mentract, you agree to the terms outlined in this Shipping Policy.

Contact

We’re happy to assist with any questions or concerns:

E-mail: info@mentract.com

Store Name: Mentract

Address: Zuiderziekenhuisstraat 5, 3075RV Rotterdam, Netherlands

Company Number (KVK): 868438108

VAT Number: NL868438108B01

Phone: +31 6 42141761

Thank you for choosing Mentract — we look forward to providing you with an exceptional shopping experience.