Frequently asked questions

Welcome to the Mentract FAQ. Here you’ll find answers to the most common questions about our products, shipping, returns, and customer support.

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Product Questions

 

What makes Mentract different from other shapewear brands?

Mentract uses FlexForm Technology™, an advanced compression structure engineered to support your core, improve posture, and shape your waist — while remaining breathable and comfortable for daily wear.


Is the compression safe for everyday use?

Yes. Our products are designed for daily comfort and long-term support. They do not restrict breathing or movement.

 

Are the boxers visible under clothing?

No. Thanks to their seamless construction and smooth profile, Mentract boxers stay completely invisible under jeans, trousers, shorts, and activewear.

 

What materials do you use?

Our boxers are made from a premium, skin-friendly organic cotton blend, combined with high-elasticity fibers that offer durability, structure, and breathability.


How do I choose the right size?

Refer to our size chart on the product page.

If you’re between sizes, we recommend choosing the larger size for optimal comfort.

 

Shipping & Delivery

How long does shipping take?

For the UK & Ireland, delivery takes 4–9 working days with fully tracked Priority Shipping.


 

Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times vary by region and will be shown at checkout.

How much does shipping cost?

  • UK & Ireland: £4.99 Priority Tracked Shipping
  • Worldwide: Shipping cost calculated at checkout
  • Free worldwide shipping on orders over €100
  • Will I receive a tracking number?

Yes. Every order includes a tracking number sent to your email as soon as your package is dispatched.

 

Orders & Payments

Which payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • PayPal
  • Google Pay
  • Apple Pay
  • Shop Pay
  • Klarna (when available)
  • Can I cancel or change my order?

We process orders quickly, so changes may not always be possible.

Please contact us immediately at info@mentract.com and we will assist you.

 

Returns & Exchanges

 

What is your return policy?

You may return unworn, unwashed items within 30 days of delivery.

For hygiene reasons, opened underwear cannot be returned unless defective.

 

How do I request a return?

Send an email to info@mentract.com with:

  • Your order number
  • The reason for return
  • A photo if the item is defective

 

Do you offer free exchanges?

Yes. We offer one free size exchange per order.

Support & Contact

How can I contact Mentract?

We’re here to help anytime.

Email: info@mentract.com

Phone: +31 6 42141761

Company Number (KVK): 868438108

VAT Number: NL868438108B01

Address: Zuiderziekenhuisstraat 5, 3075RV Rotterdam, Netherlands

 

How long does it take to get a reply?

Our support team typically replies within 24–48 hours (Monday to Friday).